What happens if a natural disaster affects the shipment?
This falls under "Force Majeure." We will work with you to find a solution, but we are not liable for damages caused by such uncontrollable events.
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Statement of Liability Limitations & Force Majeure
Santo Group strives to meet delivery timelines but assumes no liability for events beyond our control. We are not liable for direct or indirect damages arising from: Third-Party Delays: Issues with shipping lines or freight forwarders. Customs Holds: ...
Official Policy Statement- Medical Disclaimer & No Health Claims
All products manufactured and exported by Santo Group (including herbs, spices, and oils) are sold strictly as food ingredients, dietary supplements, or cosmetic raw materials. Any information provided on our digital platforms regarding traditional ...
Official Policy Statement- Product Variation (Agro-Commodity) Notice
Santo Group deals exclusively in natural agricultural commodities. Unlike synthetic manufacturing, our production is subject to seasonal climate changes, soil conditions, and harvest timing. Therefore, minor variations in color, texture, aroma, and ...
Translation & Language Disclaimer- Official Policy Statement
Santo Group is a global entity serving clients across various linguistic regions. To facilitate ease of access, our digital platforms (including our website, Help Center, emails, and chat support) may utilize automated translation software powered by ...
Are there any restrictions on international shipping for certain products?
Yes, there may be restrictions on international shipping for certain products due to various factors, including legal regulations and shipping constraints. It's important to review the product information and the shipping details provided while ...