Why isn't the third-party payment gateway working?
Since we use secure third-party processors (like Skydo, PayPal, Razorpay, or Stripe, etc.) to handle transactions, Santo Group does not control their servers directly. If a payment fails, it is usually due to one of these reasons:
Bank Security: Your bank may have blocked an international transaction. Please contact them to authorize it.
Browser Issues: Try clearing your cache/cookies or using a different browser (Chrome/Edge).
Downtime: Rarely, the payment processor itself may be undergoing maintenance.
Solution: If the issue persists, please select 'Bank Transfer (TT)' as an alternative payment method or contact us for a direct invoice."
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Official Policy Statement- Third-Party Links & Services
Our digital platforms may contain links to third-party websites or services that are not owned or controlled by Santo Group (e.g., Logistics Tracking Portals, Payment Gateways, Government Certification sites). Santo Group has no control over, and ...
Are there any financing options available for larger purchases?
Yes, Santo Group may offer financing options for larger purchases. We partner with reputable third-party financial institutions to provide flexible payment plans. These options may include installment payments or other financing arrangements. To ...
Does Santo Group provide technical support or assistance?
Yes, Santo Group provides technical support and assistance for the products and services we offer. If you require technical help or have any questions regarding product usage, troubleshooting, or installation, please reach out to our customer support ...
What payment methods are accepted?
Santo Group accepts various payment methods, including UPI, Bank Transfer and through online payment platforms.
What should I do if I find a confusing translation?
If a translated term seems unclear, incorrect, or confusing, please do not rely on it for your order. Refer to the English version immediately for clarity. You can also contact our support team directly at support@santogroup.in for clarification. We ...