Can I get a refund if my shipment is delayed by the shipping line?
Generally, no. Once the goods are handed over to the carrier, delays caused by the shipping line or logistics provider are outside our control. We will assist you in tracking, but we cannot be held financially liable for their delays.
Related Articles
Statement of Liability Limitations & Force Majeure
Santo Group strives to meet delivery timelines but assumes no liability for events beyond our control. We are not liable for direct or indirect damages arising from: Third-Party Delays: Issues with shipping lines or freight forwarders. Customs Holds: ...
Official Policy Statement- Third-Party Links & Services
Our digital platforms may contain links to third-party websites or services that are not owned or controlled by Santo Group (e.g., Logistics Tracking Portals, Payment Gateways, Government Certification sites). Santo Group has no control over, and ...
What is the refund and cancellation policy of Santo Group?
Our refund and cancellation policy may vary depending on the type of product or service you have purchased. We strive to provide a fair and transparent policy. For detailed information regarding refund and cancellation, please refer to our "Returns ...
Can I get a refund if the price drops shortly after my purchase?
Santo Group strives to offer competitive pricing and occasional promotions. However, we cannot provide refunds or price adjustments for changes in product prices after your purchase is completed. The price at the time of your purchase will be ...
What are the shipping options and charges for Santo Group?
We offer various shipping options for orders placed with us. You will be able to select your preferred shipping method based on availability and your location. The shipping or freight charges will be calculated based on the weight, dimensions, and ...