Website User Agreement & Terms
Ordering & Shipping Policy
Key information regarding our B2B ordering process, accepted payment methods, and standard shipping terms (Incoterms®) for international buyers.
Cancellation, Claims & Refunds
Understand our protocols for handling order cancellations and the steps for reporting quality discrepancies or damages.
Privacy & Data Protection
Learn how we safeguard your business data (such as Tax IDs and Import Licenses) and our commitment to global privacy standards.
Copyright & Content Usage
Understand the rules regarding Santo Group's intellectual property. This section explains the ownership of our product photography, logos, and text, and provides guidelines for authorized usage.
Cookie Usage
Learn how Santo Group uses cookies to improve your website experience, remember your language preferences, and analyze site performance securely.
Ethical Sourcing & Compliance
Overview of our commitment to fair labor practices, sustainable farming, and supply chain transparency to meet global ethical standards.
Payment Security & Fraud Warning
Crucial guidelines on verifying official Santo Group bank details and protecting your business from invoice fraud and phishing scams.
KYC & Onboarding Policy
Explanation of our Know Your Customer (KYC) requirements and why we collect business documentation to comply with international export regulations.
Product Certifications & Standards
Details on our product quality certifications (FSSAI, ISO, Organic) and compliance with international food safety standards.
Dispute Resolution & Arbitration
Understand our approach to resolving commercial disputes amicably and the legal framework for international arbitration.
Key information regarding our B2B ordering process, accepted payment methods, and standard shipping terms (Incoterms®) for international buyers.
Understand our protocols for handling order cancellations and the steps for reporting quality discrepancies or damages.
Learn how we safeguard your business data (such as Tax IDs and Import Licenses) and our commitment to global privacy standards.
Understand the rules regarding Santo Group's intellectual property. This section explains the ownership of our product photography, logos, and text, and provides guidelines for authorized usage.
Learn how Santo Group uses cookies to improve your website experience, remember your language preferences, and analyze site performance securely.
Overview of our commitment to fair labor practices, sustainable farming, and supply chain transparency to meet global ethical standards.
Crucial guidelines on verifying official Santo Group bank details and protecting your business from invoice fraud and phishing scams.
Explanation of our Know Your Customer (KYC) requirements and why we collect business documentation to comply with international export regulations.
Details on our product quality certifications (FSSAI, ISO, Organic) and compliance with international food safety standards.
Understand our approach to resolving commercial disputes amicably and the legal framework for international arbitration.