Can I request a product demonstration or sample before making a purchase?
We understand the importance of making informed purchase decisions. While product demonstrations or samples may not be available for all items, we strive to provide detailed product descriptions, images, and customer reviews to help you make an informed choice. If you have specific questions or require further information about a product, our customer support team will be happy to assist you.
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How can I request a product that is currently out of stock on Santo Group?
If a product is currently out of stock on Santo Group, you can submit a request to be notified when the item becomes available again. We will then send you an email notification once the product is back in stock, allowing you to make a purchase. ...Can I get a refund if the price drops shortly after my purchase?
Santo Group strives to offer competitive pricing and occasional promotions. However, we cannot provide refunds or price adjustments for changes in product prices after your purchase is completed. The price at the time of your purchase will be ...Are there any limitations on the quantity of products that can be ordered?
Santo Group may impose certain limitations on the quantity of products that can be ordered. These limitations are in place to ensure fairness and availability for all customers. If you require a larger quantity than the specified limit, please reach ...Official Policy Statement- Product Variation (Agro-Commodity) Notice
Santo Group deals exclusively in natural agricultural commodities. Unlike synthetic manufacturing, our production is subject to seasonal climate changes, soil conditions, and harvest timing. Therefore, minor variations in color, texture, aroma, and ...Do the product images on the website perfectly match what I will receive?
Not always. The images are high-quality representations, but because we do not use artificial colorants or bleaching agents, the natural look of the product may vary. Difference in color = Proof of purity Since we do not use artificial bleaches or ...