Official Policy Statement- Product Variation (Agro-Commodity) Notice
Santo Group deals exclusively in natural agricultural commodities. Unlike synthetic manufacturing, our production is subject to seasonal climate changes, soil conditions, and harvest timing.
Therefore, minor variations in color, texture, aroma, and particle size may occur between different batches. The product images displayed on our digital platforms are for representation purposes only and may differ slightly from the actual natural product received.
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Why is the Cold Pressed Oil color different from my last order?
Natural variation. The color depends on the specific seed harvest (e.g., Mustard or Groundnut), which changes based on sun exposure and soil conditions for that season.
Translation & Language Disclaimer- Official Policy Statement
Santo Group is a global entity serving clients across various linguistic regions. To facilitate ease of access, our digital platforms (including our website, Help Center, emails, and chat support) may utilize automated translation software powered by ...
Do the product images on the website perfectly match what I will receive?
Not always. The images are high-quality representations, but because we do not use artificial colorants or bleaching agents, the natural look of the product may vary. Difference in color = Proof of purity Since we do not use artificial bleaches or ...
What is the refund and cancellation policy of Santo Group?
Our refund and cancellation policy may vary depending on the type of product or service you have purchased. We strive to provide a fair and transparent policy. For detailed information regarding refund and cancellation, please refer to our "Returns ...
Official Policy Statement- Medical Disclaimer & No Health Claims
All products manufactured and exported by Santo Group (including herbs, spices, and oils) are sold strictly as food ingredients, dietary supplements, or cosmetic raw materials. Any information provided on our digital platforms regarding traditional ...