Order Related
What is the process for returning a faulty or damaged product to Santo Group?
Our liability with respect to products purchased from us ceases as soon as goods leave our premise(s).
Can I cancel or modify my order after it has been placed?
Yes, you may be able to cancel or modify your order after it has been placed, depending on its status. We recommend contacting our customer support team as soon as possible with your request. They will assist you in determining if any changes can be ...
Are there any limitations on the quantity of products that can be ordered?
Santo Group may impose certain limitations on the quantity of products that can be ordered. These limitations are in place to ensure fairness and availability for all customers. If you require a larger quantity than the specified limit, please reach ...
How can I request a product that is currently out of stock on Santo Group?
If a product is currently out of stock on Santo Group, you can submit a request to be notified when the item becomes available again. We will then send you an email notification once the product is back in stock, allowing you to make a purchase. ...
Can I place an order over the phone or through email?
If you face any difficulties or have specific requirements, please contact our customer support team. They will assist you in placing your order or guide you on methods, such as placing an order over the phone or through email.
Can I request a product demonstration or sample before making a purchase?
We understand the importance of making informed purchase decisions. While product demonstrations or samples may not be available for all items, we strive to provide detailed product descriptions, images, and customer reviews to help you make an ...