SANTO GROUP | Limitation Of Liability FAQs

Limitation of Liability FAQs
What happens if a natural disaster affects the shipment?
This falls under "Force Majeure." We will work with you to find a solution, but we are not liable for damages caused by such uncontrollable events.
Can I get a refund if my shipment is delayed by the shipping line?
Generally, no. Once the goods are handed over to the carrier, delays caused by the shipping line or logistics provider are outside our control. We will assist you in tracking, but we cannot be held financially liable for their delays.

SANTO GROUP | Limitation Of Liability FAQs | Knowledge Base